Envoy America has a zero-tolerance drug and alcohol policy for drivers. If you suspect that a driver is under the influence of drugs or alcohol, request to END THE TRIP IMMEDIATELY. After the driver has ended the trip, call the authorities by dialing 911 or your local non-emergency assistance line.
Envoy America requests that any passenger who feels that their driver was under the influence of drugs or alcohol file a prompt complaint by either emailing info@envoyamerica.com or filling out this form. Envoy America will take immediate action after receipt of the complaint. A link to the email above in conjunction with this policy can also be found on the Envoy America website.
If a driver is accused of being under the influence while on the Envoy America platform, Envoy America will conduct an internal investigation into the reported incident and immediately suspend the driver’s access to the company’s digital network for the duration of the investigation.
In addition, smoking is not permitted for drivers or passengers while using the Envoy America digital platform riding a vehicle.