If you’ve ever used another ridesharing service, then you probably know that whether your driver is kind and compassionate or not is basically a coin toss. I can count on one hand how many times these drivers have ever, opened the car door for me, assisted me with putting my walker in the trunk, or helped me as I struggled with the seatbelt. And the trifecta? Never!
These services may offer affordable transportation, but the majority of their drivers aren’t trained to provide quality customer service, especially great service geared toward seniors. Seniors often need more assistance, even for simple actions like opening doors and transferring in and out of a car. It is clearly beneficial to have a driver who is well trained and eager to help in those situations.
Read on to see how Envoy America goes above and beyond other ridesharing companies in providing compassion to clients.
High Degree of Transportation Service Training
Every Envoy America driver companion goes through a rigorous selection and training process. We don’t hire driver companions just looking for a paycheck. Rather, we hire folks who view providing freedom and mobility to seniors and patients as a calling! While they each possess a natural passion for helping seniors, they are trained to be more effective, respectful, and safe while doing so. To enhance peace of mind, every driver companion is thoroughly background checked to ensure alignment with Envoy America’s core beliefs of safe, reliable transportation for seniors and patients. Driver companions make each ride enjoyable while maintaining professionalism. This quickly sets clients at ease, so they can relax and enjoy their trip.
Moreover, all Envoy America driver companions complete dementia training to better assist those with Alzheimer’s and dementia. Under premier instruction, our driver companions learn specific care techniques to deliver the same careful, warm, and attentive assistance a family member or caregiver would provide to a loved one with memory issues. We are extremely proud to be the only company in our industry to have received the Dementia SMART® Award from the Dementia Society of America®. This prestigious award recognizes and celebrates businesses and organizations making large-scale efforts to be more dementia-friendly.
A Personal Touch With Our Services
Envoy America understands the importance of providing emotional support and companionship for its clients through our elderly transportation services. Every Envoy America driver companion ensures their passenger feels dignified and comfortable throughout the trip. The priority is to develop a personal connection and improve each client’s quality of life.
Clients enjoy friendly conversation and a clear sense that they’re cared about during their ride. As the driver companions deliver this personal touch through their services, the drive essentially becomes a ride with a friend. We encourage our clients to request their favorite driver companion for each ride!
Extra Assistance for Our Riders
Many folks can summon a myriad of plain vanilla ridesharing companies for a one-way lift to the grocery store or a medical appointment. Envoy America’s service goes well beyond with a much higher level of assistance and companionship than a simple pickup and dropoff. Driver companions come to the senior’s door, help he or she get into the car, and ensure a comfortable trip.
Going one step further, Envoy America’s driver companions help out during errands and appointments as much as wanted. Whether the client needs a helping hand while grocery shopping or could use help opening doors, the driver companion will aid each senior in whatever ways necessary.
These are just some of the ways senior clients will experience the compassion Envoy America’s driver companions offer. Take a look at testimonials from some of our grateful senior clients to see how our unique service of transportation plus assistance and companionship has improved their lives. While you’re at it, schedule a ride!