Transforming Transitional Care: How Cerenity Senior Care-White Bear Lake Boosted Patient Admissions, Enhanced Operational Efficiency, and Increased Revenues with Envoy America’s Subscription-Based Wheelchair & Stretcher Service
Introduction:
Cerenity Senior Care – White Bear Lake Transitional Care Unit (TCU) in White Bear Lake, Minnesota, has
unlocked new levels of success by partnering with Envoy America. Through its innovative, subscription-based wheelchair and stretcher service, Envoy America has helped Cerenity White Bear Lake streamline its patient admission process and enhance patient satisfaction. This white paper details how the TCU’s partnership with Envoy America has provided a game-changing solution to long-standing transportation challenges.
The Challenge: Lost Revenue and Operational Chaos from Transportation Delays
Before partnering with Envoy America, Cerenity White Bear Lake faced significant obstacles with unreliable,
delayed, and costly transportation. A particularly telling example highlights the toll transportation inefficiencies took on the TCU. On one occasion, five out of six new patients scheduled to be discharged to Cerenity’s TCU did not arrive due to transportation issues. The one patient who did arrive didn’t make it until 7 PM, causing a cascade of delays and discomfort for the patient, nursing staff, and hospital partner. As a result, the missed patients represented tens of thousands of dollars in lost revenue.
This was a recurring issue, and it became clear that without reliable, on-time transportation, Cerenity White Bear Lake’s ability to maintain a high census and provide optimal care was being compromised. Cerenity White Bear Lake needed a solution, and that’s where Envoy America came in.
The Game-Changing Solution: Envoy America’s Subscription-Based Wheelchair & Stretcher Service
Envoy America’s subscription-based wheelchair and stretcher service, coupled with their innovative use of
technology, has brought a revolutionary shift to how Cerenity White Bear Lake manages patient Transportation. With Envoy America’s subscription model, Cerenity White Bear Lake now has the ability to immediately accept new patients for admission with the assurance that reliable transportation will be available.
“Envoy America has been an invaluable partner for us. Their service has not only improved our operational efficiency but has also led to better patient experiences. We no longer have to worry about transportation delays, and we’ve seen a marked increase in both patient satisfaction and our ability to admit patients reliably. It’s been a win-win-win for our patients, hospital partners, and our team.” – Ariel Miller, Executive Director at Cerenity Senior Care – White Bear Lake
One of the standout features of Envoy America’s service is the Broda Traverse Chair, an innovative, versatile mobility solution that functions as both a wheelchair and stretcher. The Broda Traverse Chair is designed to accommodate a broad range of patients, including those who are bariatric or require oxygen support. The chair’s ability to recline, incline, and lay flat provides patients with exceptional comfort during transport, improving their overall experience.
The chair has quickly become a favorite among both patients and staff. Stacie Berberich, Director of Admissions at Cerenity White Bear Lake, expressed, “Being able to instantly coordinate transportation has made our admissions process so much smoother. We are now able to offer same-day admissions without worrying about whether or not we will be able to transport the patient. It has truly transformed how we operate.”
Benefit 1: Increased Revenue from Immediate Patient Admissions
With the ability to say “yes” immediately to hospital partners, the TCU can admit patients more quickly and efficiently, without worrying about whether or not they’ll have transportation. By offering reliable transportation, Cerenity White Bear Lake has increased its patient throughput and seen a marked improvement in its revenue generation. The days of missed patients and lost opportunities are behind them.
Benefit 2: Streamlined Operations for Staff
Envoy America’s drivers are stationed directly at the TCU, and supported by the Client Care & Dispatch personnel, is enabling Cerenity White Bear Lake staff to connect with them within minutes. Before this partnership, staff had to make multiple phone calls to coordinate transportation, which consumed valuable time and resources. Now, the entire process is streamlined, saving time and reducing administrative burden, allowing the TCU’s team to focus on providing exceptional care rather than dealing with logistics.
Benefit 3: Efficiency Through Technology Integration
Technology is at the heart of this transformation. Cerenity White Bear Lake staff enter essential patient information, such as name, address, and mobility status, into a shared platform that is accessible to both the TCU team and Envoy America’s drivers, client care and dispatch teams. This seamless technology integration ensures that every step of the transportation process is coordinated efficiently and accurately, eliminating the need for repetitive calls and manual data entry.
Benefit 4: Unmatched Comfort and Versatility with the Broda Traverse Chair
The Broda Traverse Chair has been a game changer for Cerenity White Bear Lake residents. The chair’s ergonomic design, which allows it to recline, incline, and lay flat, offers unparalleled comfort for patients during transport. This has had a profound impact on patient satisfaction. One patient even expressed that she did not want to leave the chair, saying it was the most comfortable transportation device she had ever used.
Nora Erdrich, Director of Nursing, emphasized, “The Broda Traverse Chair has been a game changer for both patients and staff. It’s so much more comfortable for patients, and it helps us provide care in a more efficient and compassionate way. We’ve received positive feedback from patients who say it’s the most comfortable chair they’ve ever used during transport.”
Benefit 5: Significant Cost Savings Through Subscription Model
Perhaps one of the most impactful aspects of Envoy America’s subscription model is the flat hourly rate. Traditional transportation models are often riddled with unpredictable base rates, per-mile charges, and additional fees for patients requiring special accommodations (bariatric, oxygen use, personal belongings, caregiver or family members traveling with the patient, etc.). Envoy America’s subscription model removes
these uncertainties, allowing Cerenity White Bear Lake to predict and control their transportation costs while
still delivering reliable and high-quality service to patients.
A Powerful Partnership: Tech-Enabled Service & State-of-the-Art Equipment
Jimmy Severson, Chief Operating Officer at Envoy America, said, “Our tech-enabled service, coupled with the use of state-of-the-art equipment like the Broda Traverse Chair, allows us to help our partners like Cerenity White Bear Lake TCU address the patient throughput challenge—from admissions to discharges. This collaboration not only helps our clients streamline their operations but also enables them to increase revenues and decrease costs. We are proud to be part of Cerenity’s success story.”
Conclusion: A New Era of Patient Care and Operational Excellence
Envoy America’s partnership with Cerenity White Bear Lake TCU has been nothing short of transformative. By addressing longstanding transportation challenges, increasing patient admission reliability, improving
operational efficiency, and reducing costs, Envoy America’s subscription-based service has helped Cerenity
provide a higher level of care to patients while increasing revenue and reducing costs. The integration of
technology and the use of the Broda Traverse Chair have further differentiated Cerenity’s patient care, setting them apart as a leader in transitional care.
The results speak for themselves: Cerenity White Bear Lake has enhanced patient satisfaction, increased census, improved revenue, and significantly reduced transportation-related costs. As Ariel Miller sums up, “Envoy America has truly been a partner in our success, allowing us to focus on what we do best—providing exceptional care—while they take care of the transportation logistics. The team at Envoy is a pleasure to work with!”
Envoy America’s commitment to technology-driven, compassionate service has made a lasting impact on
Cerenity White Bear Lake, and the future looks even brighter for this partnership.
About Cerenity Senior Care – White Bear Lake:
Located in the heart of White Bear Lake, Minnesota, Cerenity Senior Care has been a trusted provider of
compassionate senior living services for over 60 years. As part of the Benedictine Living Communities, Cerenity offers a continuum of care that includes Assisted Living, Skilled Nursing, Rehabilitation, Respite Care, and Hospice services.
Cerenity Senior Care – White Bear Lake is dedicated to creating a supportive and enriching environment where residents can thrive. With a focus on dignity, compassion, and community, it stands as a beacon of excellence in senior care. For more information, visit https://www.benedictineliving.org/cerenity-white-bear-lake-mn/ or contact us at phone (651) 232 1867.
About Envoy America:
Envoy America is a leading provider of compassionate, technology-enabled transportation solutions for healthcare systems, senior living communities, community-based & faith-based organizations and individuals with mobility or cognitive challenges. Founded in 2015, the company operates nationwide, offering specialized services that support the mobility needs of patients, older adults, people with disabilities, and other vulnerable populations. Through its innovative Companion Driver model, Envoy America ensures that every ride provides not only transportation but also companionship, helping clients maintain their independence and stay connected to the community. For more information, visit www.envoyamerica.com or contact us at phone (480) 584-5894.
