Scottsdale, June 6, 2025 –
On this episode of Health Future – Taking Stock in You, host Bob Roth welcomed back K.C. Kanaan, co-founder and CEO of Envoy America, for an inspiring conversation about purpose-driven transportation and how aging adults can stay connected, independent, and empowered. Below is a transcript of the podcast. Visit https://cypresshomecare.com/2025/06/08/driving-with-purpose-veterans-faith-and-dignity-in-senior-care/ to listen to the full podcast.
Bob Roth:
Good afternoon. You’re listening to Health Futures taking stock and you. I’m your host Bob Roth and it must be Friday and indeed it is. We’re coming at you live from the Scottsdale Air Park Money Radio Studios 1510 a.m. 105.3 FM and the worldwide web money510.com. We’re also podcasting now. You can catch us on any podcasting app. We ask you to download it. Please like us, review us, and please recommend us. So, if this is the first time you’re tuning in to our show, our show is about how our older adult population can live a healthier, happier life. How did they do that? They do that by listening right here at noon every single Friday at Money Radio Studios. We’ve been on the air now for 13 years and we are giving all kinds of advice, resources, and information to those people that are seeking ways for older adults to live as independently as possible and remain in their own home. And today is no different. Here it is, the first Friday in June of 2025, and I’ve got a good friend of mine here in the studio, K.C. Kanaan from Envoy America. And it’s really good to have K.C. here. You know, K.C., I will tell you, has been on our show. K.C., welcome back to the show. It’s it’s hard to believe that it’s been, you know, when I look at the calendar, three years since you’ve last been here.
K.C. Kanaan:
Yes, it’s been it’s been a while, Bob, but I’m I’m glad to be back.
Well, it’s good to have you back. And you know to be honest with you I have been in touch with you but you have gone through, let’s put it this way, an evolution some changes and like anything else I mean the industry is changing the world is changing and the world is aging too. I mean 10,000 people a day are turning 65 and you know at 2030 we’re going to have more people 65 and older than 17 and younger. Isn’t that crazy?
K.C. Kanaan:
That is crazy.
Bob Roth:
Well, it’s really good to have you back and you know, for our listeners that don’t know K.C. Kanaan and don’t know Envoy America, can you quickly just give us a little background on you when you were first here? It was a little over 10 years ago and it was when you were just getting started. You were here with your co-founder Andy Beran and a lot has happened. So, please, if you would indulge me and our listeners, bring us up to speed where you’re at, how you began, and we got a lot to talk about.
K.C. Kanaan:
Absolutely. So like you mentioned we are 10 years old as a company. We started this business because we could not find suitable services for our own parents to help them stay independent, healthy, and socially active because none of the services that exist today or existed 10 years ago are designed for older adults that might have cognitive challenges, mobility challenges, and they need more than just a ride to take them from point A to point B. So that’s how we started this company and we’ve been blessed to be able to expand through word of mouth to about 30 states, 300 cities serving our clients through partnerships with senior living communities, health care organizations, faith-based, and community-based organizations. What we what we offer is services to help older adults, patients either getting discharged from the hospital to go home or to a skilled nursing facility, go from a senior living community to the grocery store outings, religious services, you name it. We replicate what a son or daughter would do to help their mom or dad or their loved ones to do the things that they want to do on their own terms.
Bob Roth:
You know, when you really think about it, when we have loved ones that are aging, you know, the first sign of taking someone’s independence away is when they take the keys away. And that’s a really hard thing, you know, and and I struggle with this, K.C., because so many kids today, like almost 40%, when they turn 16, they don’t go get their driver’s license. And you and I, when that happened, it was a it was a right of passage. We got to 16 and we were down there at the Department of Motor Vehicles getting our our driver’s license. And you know, for this generation, that was what they went through. It’s that independence, freedom. They could get in the car and go. And now they’re not able to drive. And this is a resource. This is a company that you and Andy put together, it has evolved several times over the last 10 years. And if you wouldn’t mind, take us through some of those evolutionary changes. I think a lot of that comes innately for you because of your background and maybe even fill us in a little bit about your background because you worked in corporate America in a really big way.
K.C. Kanaan:
I did. So I’ll start there. Both Andy and I worked for big companies like Intel. Andy worked on the finance side, was a senior executive, and I worked in the business side to help grow some of the the businesses that Intel had. Also, I worked for Bose Corporation, the audio company. I just help grow the business and manage the business. But when our parents got older and they stopped driving and they needed somebody to help them, right? So, we’ve tried everything from taxis, Uber, Lift, relying on volunteers and nothing worked. If you talk to any older adult who stopped driving, they will tell you today’s transportation options are unreliable, undesirable. They are not designed with them in mind. People say, “Well, they can take Uber or Lyft.” Yeah, Uber and Lift are designed for people like us who just want to get from point A to point B. But older adults who have been driving for 60, 70 years, doing the things that they want to do on their own terms, whenever they want to, and now they stop driving, and now they have to rely on others or services that are not designed for them. So, if you think about somebody who’s using a mobility device like a walker or transfer wheelchair, taxis, Uber, Lift are not designed for them. The drivers are not trained to stow a walker or wheelchair. They’re not designed to walk to the door. That’s not their business model. That is our business model and that’s what we do day in and day out to help this 30 million or so older adults or patients that need more than just a ride. And we’ve been blessed to be able to do this. We’ve been blessed to be able to grow. We’ve been blessed to to to to be able to help health care organizations address the patient throughput problem. I would love to elaborate more on this. On the second segment, we’re going to get into that. Absolutely. But yeah, it’s a big problem that we’re solving and have been solving.
Bob Roth:
Well, you know, and it’s been quite a journey and you know, for me to watch the evolution of Envoy America, I mean, look, you know, we are in a society today that is changing so rapidly. And if you are not dynamic and you don’t have that ability to pivot and evolve, you’re obsolete. And the evolution that you guys have gone through is nothing short of phenomenal. And I’d love for you to talk a little bit about that because we hear a lot of lessons learned. I’ve learned a lot of lessons at Cypress and I know you’ve learned a lot at Envoy America. So K.C., it’s so great to have you here in the studio. We’re one down and as you know having been on this show four times, we got four three more to go. Three more. Wonderful. We’ll be right back. [Music]
Bob Roth:
Welcome back. You’re listening to Health Futures Taking Stock of You. If you’re just tuning in, we’re in our second segment. I’ve got K.C. Kanaan here in the studio with me. He’s got a company called Envoy America and and they are absolutely changing the way older adults can age and do it in a successful way and be independent and really solve for that transportation challenge because most older adults who can no longer drive are really feeling so, you know isolated social isolation and they’re not really engaging with other people and to have resources like Envoy America America is a true gem in our community, not just here in Phoenix, but multiple cities in multiple communities. I know K.C. will share that. So, I’ve teed up the second segment to really have him talk a little bit about the evolution of Envoy America and really lessons learned. We learned lots of lessons and I was sharing my own vulnerability at the end of the first segment saying that we’ve learned a lot of lessons as well and and we’re in this new economy and things are changing so rapidly especially with the advent or availability of artificial intelligence large language model uh type machine learning there’s just a lot of cool things that are happening out there and I think K.C. Kanaan is right there on the front.
K.C. Kanaan:
It it’s been quite the journey in the last 10 years. And you’re right, we did evolve over the years. When we first started, the focus was on the older adults that lived at home. Wanted to solve a problem for our own parents and we were trying to find the older adults that looked and acted and needed the service like our own parents. But that became a struggle. Everybody knows older adults are hesitant to try new things. It’s hard to reach them. Their kids like us would tell them, “Don’t answer the phone. Don’t, somebody’s going to scam you.” So, it was a struggle at the beginning and we had to evolve. We had to pivot and the evolution was to focus on businesses that served older adults and that that’s senior living communities, that’s faith-based organizations, that included hospitals and health care systems that needed a reliable service to take care of the older adults. So we started serving senior living communities from assisted living to independent living to help communities that have healthcare centers to help them deliver better care to the residents. The second evolution came when these communities started talking to us and say, “Well, we have this fleet. We’re not in the fleet business. We’re doing it because there’s nothing else that’s available that’s reliable that we can rely on. Would you take over?” And that’s that was the big aha moment for us. Can we do this? And we started working with one of our partners, Lifespark in Minnesota, and they felt so confident in our ability to do this that they sold every vehicle that they have, every bus, every car, and outsourced everything to us. And to everybody’s astonishment, we were able to help them achieve many great results from deliver better care to their residents to help them reduce their expenditures by half. If you think about it, every vehicle that they buy, if it’s a bus, it’s a $100,000 to $150,000 that gets used once, twice a week. So, it’s a bad investment. With us, they don’t need to do this. If you look at their operating expenses from starting with hiring the right people, training them, background screening them to managing them to paying for gas, insurance, that’s all eliminated by outsourcing it to us. Help mitigate the risk. If you think about it, if their drivers get in an accident or if they’re speeding, the community is liable for this. With us, we install technology in the vehicles to monitor the drivers driving habits from are they using the phone when they’re driving? Are they using the seat? Is that with cameras? Cameras. Cameras on the front, frontways and backwards. Absolutely. See, inside the car and outside and telematics. So, if they’re speeding, going over the speed limit, everything is detected. And again, it’s technology that we developed ourselves and also brought in technology like to help us do this. In fact, if you add all of this, it provides great benefit to a senior living community, and that’s what we’ve been doing and doing it at scale across the country. If you look at a senior living community that has a health center that is relying on hospitals to send them that the patients that are getting discharged from the hospital, they’re relying on transportation that’s unreliable. So when the physician makes the decision, okay, we’re releasing or we’re discharging Mrs. Smith at 10:00. It might take six, seven hours to find a wheelchair accessible vehicle or a vehicle that can accommodate a stretcher to bring it to the sniff. We have a solution again that evolved over time that when they make a decision, the vehicle is allocated to them within minutes. They can go pick up the patient, bring them to the Skilled Nursing Facility (SNF). So again, if you look at it, it is a financial proposition. spend few $300 to $400 a day, and for every new admission that you get to your SNF you’re getting about $15,000 to $20,000. That’s roughly 3,000% ROI. So, we’re solving major problems for the senior living communities, but also for the hospitals and the health care systems. If they can’t discharge patients, they can’t admit new patients. So they can’t and they’re now their staff, their discharge nurses, their social workers are chasing after transportation to find somebody to come in and take that patient. We solve this problem. We solve it through dedicating vehicles to the hospital or the SNF through technology. So everything is done within minutes versus let me call, let me email, let me let me send a fax. Some people still send faxes. We solve this problem and we’re doing it at scale for hospitals and for senior living communities and not for profits too. Absolutely.
Bob Roth:
I got to tell you, it’s been a long time since I visited your website, https://www.envoyamerica.com/ and wow, I’m really impressed. Talk about evolution. I love what you have here. You know, obviously, you know, the the vertical that you’re in is transportation solutions for patients and older adults, but I love the I’m going to say this is probably your tagline. Caring humans using technology to empower health connections and independence. And truly that’s the challenge we have. I mean we’ve talked about it here on our show. One-third of our population 65 and older is living home alone. And that number increases up to 70% in the senior living communities. So, you know, you have someone that’s in a SNF, by the way, that’s skilled nursing facility, or they are in a hospital setting or in a rehab setting and they get discharged at home, there’s a good chance there is no one at home to be able to give them that ride. And and you know what? It’s not unusual in markets that Envoy America is not there and people don’t know about Envoy America where they’ll call a cab or an Uber, a Lyft to take this person and you have no idea who this person is. I mean, to give you an example. I told you I was just away. You know, I went I went to Southern California to visit my children and and I spoke at a really great conference that I got to attend, Homecare 100, was at Monarch Beach, which is right there next to one of my favorite spots in the world, Dana Point. And I ordered a Uber and I ordered it for a 5 a.m. pickup. I usually don’t do that. I usually wait till like 4:30 in the morning. And I was like, the last time I did that, I had two Ubers cancel on me and I really pushed it. So I ordered the night before. The guy shows up in this really, really old, And it was a Prius and you I had my golf bag with me because I was playing in the golf tournament and the windows were all down. They were all down. And I said to him, I said, you know, when we get going, can you turn the air conditioning on? He goes, the air conditioning doesn’t work. Wow. This was less than a week ago, and it was early early. It was like 88 degrees already. And we drove to the airport with the windows down on the freeway. Now, thank goodness my wife Susie wasn’t with me because she would have been she would have probably would have the car because her hair would have been everywhere. But you see this hair? My hair didn’t really move. But that’s the kind of drivers that you could get when you’re dealing with Uber, Lyft and especially if you’re an older adult. So, I really want you to spend some time maybe here closing the second segment. You can pick it up on the third. Tell me about the people. We got about a minute. So we’ll let’s tee this up and then come back to it in the second half because really people are what make my home care agency and what make Envoy America. So start in terms of how do you pick and select these people?
K.C. Kanaan:
I I’ll start by saying that our companion drivers, and we refer to them as companion drivers, they are the face of the company. If it wasn’t for them and that that the great work that they do, we would not be in existence. They replicate what a son or daughter would do. About 90% of them are between the ages of 40 to 60. They look at what they do as a calling versus a job. They’re still getting paid. About 67% are women. We have great men for us. But women are the caregiver are they are the ones who take care of things when things need to be taken care of. And 30% are veterans. We have the veterans first hiring policy.
Bob Roth:
I love that. So why don’t we why don’t we end on that? Absolutely. Because I really want to talk about veterans and I I know that you are and you have family. So you’re listening to health futures taking stock and you I’m your host Bob Roth. We are at halftime here. I got K.C. Kanaan here in the studio. Envoy America. Stick around. We’ll be right [Music]
Bob Roth.
Welcome back. You’re listening to Health Futures taking stock in You. I’m your host Bob Roth and we are in our second half here and I still have K.C. Kanaan here. He’s here making a fifth appearance to help futures and I’m really excited to have him in the studio. You know, if you missed that first half, go up to our website at cypresshomecare.com. Click on the media button right below it. You’ll find radio show. You’ll catch this one and many, many more. And as we teed off the show, I mean, he was on 10 years ago when he was just starting and we talked about a lot of things, but I really want to dig in now because we ended the second segment talking about the people that you hire and you said about 30% of the people you hire are veterans that you have this veterans first campaign and you’re a veteran and your son’s a veteran and I mean I have nothing but great respect for the work that you guys have done and I love that you’re giving back to our veterans.
K.C. Kanaan:
Thank you, Bob. And I if we have any veterans listening, thank you for your service. Just just a minor thing. I’m not a veteran. I am a proud father of a veteran. Jimmy, who who is our COO, is a veteran and we have a large number of veterans that work for us in the office as well as companion drivers. We’re proud of them and we’re proud of their service.
Bob Roth:
I love it. And you wear the pin. Uh you’ve got the American flag and you’ve got the Marine’s flag.
K.C. Kanaan:
Absolutely. Our son and Jimmy both are are Marines and great individuals.
Bob Roth:
I love it. I love it. And I love that veteran first mentality and we certainly at Cypress Home Care, we have a big, big veteran effort to really get care for these folks who like, you said, have served our country and we so respect and appreciate the work that they have done to give us our freedom.
K.C. Kanaan:
Absolutely. But Bob, again, just going back to when we first started this company and all the mentoring discussions that I’ve had with you and all the guidance. I mean, the processes that we have to find the right people and and hire the right people, you have a lot to do with influencing how to look at who’s on the bus and who’s not on the bus and what to look for. So, I want to give credit to you for helping guide us and help teach us what to look for. And it all starts with asking a simple question. What prompted you to apply? And if somebody says, “Well, I get what you do. I’ve seen my mom, dad, neighbors struggle because of transportation in our case or because there was no one there to help them when it comes to to to home care, then that’s somebody that we want to continue the conversation with. But if they lead with, I saw that you pay $22 per hour or 25, whatever the number is, you know that this person’s heart is not in the right place. Yes, they might be great people, but if it’s money that’s the first thing on their mind. They’re not the right people for us because the people we serve, the older adults, the patients, they need somebody to take their time to understand that when you get older, you you’re walking a little bit slower than when you were in their in your 20s, 30s, 50s. You might be hard of hearing. You you might be, you know, challenged, lonely because you lost your spouse and you need more than just somebody to drive you. You need somebody to treat you like family to listen to you, to ask you questions, to see how is your day, to listen when you give answers, not let me rush and take you, drop you off because I want to get the next person so I can make more money. But again, it it goes back to you. You had a lot to do with help guide us in the selection.
Bob Roth:
Thank you. You know, it’s interesting as I shared with the audience last segment, I just came back from Southern California visiting with family and you know, attending this great trade conference. You know, I checked into this one hotel because I was staying up in LA because I was visiting with my daughters and and her fiance that in Santa Monica. I brought my golf bag and I brought a couple other bags and I got greeted by this older gentleman and he said, “Can I help you?” And I was like, “First instinct was, I got it because this is the exercise I get, right?” And I was like, “You know what? Sure.” The guy couldn’t have been nicer. When I tell you that he was an immigrant here, came over to this country about 29 years, actually 39 years ago, and still had a very thick accent. He’s from South America, 85 years old. I spent 20 minutes talking to him when we I got into my room and, you know, he was telling me that he really didn’t have to work, but he chooses to work because this gives him purpose. This fills his cup. He loves people. And here he is. He lifted my golf bag. It had everything. And and I was like, “No, I got that.” He’s 85. Bent down and picked up my bag. I felt really bad that he was doing that, but he was insistent that he helped me. But, you know, that is how we really need to be looking at aging. And here’s a guy who was full of life. And here he is in the last chapter of his life. And he is living it with purpose. And I got to tell you, that’s what I want to be. That’s what we all should be. living each day with purpose like that gentleman did.
K.C. Kanaan:
That’s a great story.
Bob Roth:
So, I’m looking at your website. So, you know, we talked about evolution. So, you offer four different ways to engage with you: Subscription service, outsource model, full management, and on-demand service. I love that. I mean, you have options now. You’re not in a B2C model. You’re in a B2B. B2B in the sense that you’re working with hospital systems and post-accute systems and you’re working with not-for-profits and you’re working, you know, with you’re working with faith-based stuff. You know, I want you to talk a little bit about that. That’s really cool because I don’t think you’ve ever dropped away from that core because that’s kind, you know, beside the not-for-profit faith was another vertical that you went after right from the beginning.
K.C. Kanaan:
Absolutely. One of our very first corporate clients was and continues to be the Jewish Federation. We started right here in Phoenix. The Federation back in 2015 was looking for a provider to help take care of the roughly 300,000 older adults, Jewish older adults that lived in the Phoenix metro area to help them do the things that they needed to do from going to the grocery store, hair salon, barber shop, go do their taxes, obviously go to to religious services, go to the JCC and they’ve tried different services from Uber and Lyft and nothing worked. They’ve heard about us and they said are you interested to look at this? It was Mr. and Mrs. Jablin that funded the program and and that’s how we started. We continue to serve the Jewish Federation in different states not just here. We’re here in Phoenix serving the Federation in Phoenix. Tucson, New Jersey, and so on and so forth, it’s a great service. We take older adults wherever they want to go. Sunday is a very busy day for us. I again, if I never thought about it, but if I stop driving and there’s no way to get to church, I’m going to stop going to church. So, we work with a lot of church partners like that pay us to bring older adults to service Easter, Sunday morning, Wednesday night, and the model you talked about the four types of services we provide. This is more of a subscription service where one vehicle can serve multiple older adults and most people go to church that is close to where they live, you know, five, six, seven miles. So, we can pick up Mr. Smith and Mrs. Jones from their home, take him to church, 10, 15 minutes, drop them off, make sure that they’re safe inside the church, go pick up another two, three individuals, congregates, take them to church. We stay with them if needed, if they have cognitive challenges. We become an extension of the church. And if you look at the cost per individuals, it comes to roughly $67 compared to if you’re going to hire Uber or Lyft. You’re going to pay five times more per I was going to say $40 to $50. So we’re helping the church. We’re helping the congregates go to religious services and we’re saving them money and it’s a win-win for everybody including us.
Bob Roth:
You know, it’s interesting. And I remember years ago going to a Yom Kippur service as a high holiday for the Jewish, you know, community. And and there was a guy I knew and he had somebody sitting with him and when we were getting ready to leave, I went over to say hello and that person sitting with him was one of your drivers was there with him. It was a beautiful thing to see. You know, I want to tee up the fourth segment. You and I were friends. You’re Palestinian. I’m Jewish. We’ll leave it at that.
Bob Roth:
Welcome back. You’re listening to Health Futures taking stock in you. If you are just tuning in, we’re in our fourth segment and I’ve got K.C. Kanaan here in the studio with me. He is the co-founder and CEO of Envoy America. And they are changing the way people transport, the way they get from point A to point B. And I’m talking about mainly older adults. If you missed the first three segments, go up to our website at cypresscare.com, click on the media button right below its radio show or you can catch us on any of the podcasts.
So, I teed up this segment and you know, you and I have done a lot of public speaking and we’ve done the show now for the fifth time and you know, we’re brothers. We are cut from the same cloth. You’re Palestinian and I’m Jewish and you do a lot of work with the Jewish community and I love that about you. You’re from Palestine and you lived in Israel when you were working for Intel. You know, I would love for you shared with me that just last month, actually I think it was in April, there was a a congregation or congregation of all the Holocaust survivors for Holocaust Remembrance Day which is known as Yom HaShoah. Can you share that with us? Because, you know you shared a little bit at the break and it was so I was like stop stop let’s share with our listeners.
K.C. Kanaan:
Absolutely. So you you’re absolutely right. We’re brothers, even though we come from different religious backgrounds but the way I’ve always looked at it is we’re the same people. If we can communicate with each other and listen to each other, we can solve whatever problem we have irrespective of our backgrounds. And that’s why from the day we’ve met Bob, we got along. But my co-founder Andy also is is Jewish and we’ve always got along even before we started the company. As you mentioned, I spent a lot of time when I was with Intel traveling to Tel Aviv and Herzliya. Intel acquired a company and I worked very closely with Schmoolik or Sam the CEO to integrate the company and was his chief of staff. Our lead investor in Envoy America is is Joshua. Great guy again been very supportive. But to talk about the survivors Remembrance Day, it was it was an honor for us to be able to serve approximately 30 survivors that you know obviously with if they’re survivors, they’re up in age and and take them to and from the event and listen to their stories on the way back. Obviously, many of them were emotional. They’re emotion level was different going to the event than coming back. They the way our companion drivers have listened to them, treated them just just gave them the space to to share the stories and what we’ve learned was amazing. They went through terrible times in their lives and survived it and it was an honor for us to to be able to help him go to the event and come back and and do it in a dignified way,
Bob Roth:
You know, and at the same time, I mean, every time I’m with a survivor, I learn something new. The resilience that these individuals had and the stories, I mean, as heartbreaking as they are. I mean, they persevered and they’re here and the families and the legacies that they’ve left, I mean, are just nothing short of phenomenal.
K.C. Kanaan:
Absolutely. And again, they like you said, they they went through terrible times and you learn every time you talk to them. But also any older adult that we’re serving, we learn so much. I tell our team they’re walking talking encyclopedias. They they what they forgot is probably more than what we know and every time you talk to them about how they view life, if they fought in the different wars, they just their experiences, their work experiences raising kids before the invention of the technology that we use today and take for granted. It just, it’s amazing and it’s it’s a privilege to be able to serve them.
Bob Roth:
You know, I look at each one of them, whether they’re survivors or just, you know, aging adults that we have as clients. Each one of them is like a good book. They’ve each one each one has lived an incredible life and I love hearing their stories. And you know, while we live very different lives today, and you and I are the same age, so we know how different it was back in the 70s and 80s and 90s and where we’re at today. But it’s amazing, you know, what they’ve lived through back in the 30s and 40s and and the 50s. You know, it’s great to be a listening ear. You know, we don’t have a whole lot of time. We got a few minutes here. And, you know, K.C., I love having you back here on the show. And I know that there’s probably a question I haven’t there’s something that you would love to leave our listeners because you know 10 years is a remarkable feat for you and you have evolved over the those times and have learned. I mean we’ve all gotten our nose bloody and you know we got that door shut in our face and we’ve made that or should I say we’ve paid that stupid tax, right? But we’re better for it. And you know I would love for you to share with our listeners some of those key learnings, some of those messages you might want to leave or there’s a question I have not asked.
K.C. Kanaan:
No, that would be I every time I come here, Bob, or every time I see you, I really enjoy our interaction. But, you know, for us, the transportation industry is evolving, has evolved. The way things have been done, and I’m talking about the senior living community industry where everything is in-house, they own their own fleet. This is the thing of the past. There are new ways to to do things that can help deliver better service to the residents, reduce their cost, mitigate the risk, and bring them into the future of senior living. And we’re leading the effort in doing this, and we’re doing it at scale across the country for health care systems, hospitals, skilled nursing, rehab centers. The patient throughput challenge is a big problem. And the way that some hospitals have done things in the past where I want to wait for the insurance company to pay for this or I want to wait for Medicaid to pay for transportation is also the thing of the past.
There are better ways of doing things. leveraging technology, leveraging outsource model where yes, you are spending two $300, but the payback if you really look at it, if you’re a CFO or COO or chief nursing officer, is in the thousands thousands percentage compared to the few hundred dollars that you’re spending. I hope some of your listeners are in the health care field or the senior living their executives and I know they are. I hope they would look at how this industry has evolved and how companies like us can can bring tangible benefits to them to help take them into where the future of transportation is.
Bob Roth:
You know, I look at the where we are all right machine learning, automation, AI, you know, and there are going to be autonomous vehicles. They are right on their streets right here, you know, with Waymo and we know that, you know, Elon Musk is doing robo taxis in Austin, Texas with the plan to roll that out. But, you know, I say this a lot in home care. We need to automate the transactional stuff, but humanize the relational piece. And I feel like that’s what Envoy America does. They humanize that relational piece because it’s not just the vehicle that’s taking you there. It’s that relationship and that conversation that takes place, that comfort. Right?
K.C. Kanaan:
You’re absolutely right. It starts with the humans. But at the end of the day, we are a technology enabled company. We’ve invested millions in developing our own technology to help us be more efficient, deliver better service to able to save our clients money. It’s all like you’ve invested a ton in technology. We are doing the same and have done the same and that’s what’s enabling us to provide better service.
Bob Roth:
Thank you K.C.Kanaan. Envoyamea.com. Thank you. Make it a great day.
